Front of House
Shift Lead

role Description

We are searching for a dynamic, responsible, and team-oriented Front of House Shift Lead to oversee daily operations, manage and motivate team members, and ensure a memorable guest experience. The ideal candidate will have prior experience in a leadership role within a fast-paced restaurant environment, demonstrate excellent interpersonal and problem-solving skills, and align with our company's core values of Fun, Sex-Positivity, and Community Orientation.

Mission

In everything we do, we challenge the status quo of sexuality through delivering flirtatiously delicious culinary experiences. We are committed to fostering a sex-positive, inclusive, and entertaining environment that encourages open-mindedness and breaks down barriers surrounding sexuality.

Values

1. Fun: Embrace joy, have fun, and be an inspiring leader who motivates the team and creates an uplifting atmosphere for both staff and guests.

2. Sex-Positive: Passionately embrace the company mission and brand, and promote a sex-positive workplace.

3. Community-Oriented: Embrace the team and individual differences, working together as a collective, and celebrate uniqueness in all.

Responsibilities

• All the responsibilities of the entry level FOH staff

• Food preparation

• Cooking waffles in a waffle iron

• “Dressing” the waffles in chocolate and other sauces in a clean, fun, and detail oriented way

• Drinks

• Dispensing frozen liquor beverages from a slushie machine.

• Dispensing all alcohol products responsibly

• Maintaining a clean drink station to prevent syrup buildup and potential pest issues.

• Engage with customers and provide excellent service while simultaneously preparing food with attention to detail and high quality

• Maintain a high energy level, staying upbeat and "with-it" throughout the work shift

• Work efficiently and effectively in a fast-paced environment, while remaining focused and having fun under pressure

• Stay vigilant and demonstrate the ability to de-escalate situations involving unhappy or unwelcome guests Ensuring a safe and welcoming environment for all guests and staff

• Exhibit product artistry by consistently creating and recreating food products with high attention to detail and success rate as trained.

• Demonstrate performance artistry by being quick-witted and creative in the moment, entertaining customers through storytelling and food presentation

• Uphold HR policies by discerning between "fun" or "crude humor" and potentially offensive behavior, ensuring an inclusive and respectful environment

• Maintain a clean workspace at all times, staying camera-ready and adhering to personal hygiene standards 

• Exhibit a sex-positive attitude and embrace the company's mission and brand with passion and enthusiasm

• Read and connect with customers and coworkers, adapting to their needs and uplifting the collective atmosphere

• Promote and uphold company values: FUN, Sex-Positive, and Community-Oriented

• Oversee daily front of house operations, ensuring a smooth workflow and excellent customer service.

• Supervise, train, and motivate team members to uphold the company's standards and values, while fostering a fun, positive, and inclusive work environment.

• Collaborate with back of house staff to ensure timely delivery of food orders and overall guest satisfaction.

• Resolve any customer issues or complaints with professionalism and a customer-focused approach, ensuring a positive experience for all guests.

• Monitor and manage inventory, supplies, and staffing levels to maintain efficiency and control costs.

• Uphold all health, safety, and sanitation regulations, ensuring a clean and well-maintained workspace at all times.

• Serve as a role model and ambassador of the company's mission and values, exhibiting a sex-positive attitude and fostering a respectful and inclusive work environment.

• Coordinate with management to implement new policies, procedures, or promotions, and provide feedback on front of house operations.
  

Requirements

• Proven experience in a front of house leadership role, preferably in a fast-paced restaurant or similar setting.

• Strong interpersonal and communication skills, with the ability to engage, motivate, and manage a diverse team.

• Excellent problem-solving and decision-making abilities, with a focus on customer satisfaction and team morale.

• Ability to work effectively under pressure and perform duties on camera.

• A commitment to maintaining a clean, organized, and efficient workspace.

• A sex-positive attitude and alignment with the company's core values.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

By joining our team as a Front of House Shift Lead, you'll have the opportunity to grow within a fun, sex-positive, and community-oriented company, while showcasing your leadership skills and making a difference in the lives of our customers and team members. In this role, you will play a vital part in fulfilling our mission and upholding our core values, creating an exceptional experience for all who engage with our brand.